General Questions
What is your phone number and hours of operation?
Phone number: (949) 833-2333
Hours of Operation: 8:30am – 5:30pm (Monday Thru Friday)
Can I talk to a live person?
Absolutely. Our friendly staffs are available to answer your call between our hours of operations.
What if I have a rush order?
Rush orders are no problem. We will gladly work with you to accommodate tight schedules.
Please note: Rush charges may apply.
Direct Mail
Do you provide mailing lists?
Yes. We provide a national residential mailing list obtained from a list partner, which has over 100 million addresses. We provide several tools for selecting addresses for mailing.
Is there a charge to use your mailing list?
No. It's free!
How often is your national mailing list updated?
We receive a complete update of our national list from our partner every three months.
Can I use my own list?
Yes. If you have your own mailing list, you can upload it to our website and we will maintain it for you.
What postage is used for my mailings?
All mailings are either sent First-class or STD presort. Typical delivery time by the U.S. Postal Service for first class mail is 5 to 8 business days and for the STD is 8 to 15 business days.
Please note: Due to factors beyond our control, Print Three is not responsible for postal delays of time-sensitive materials.
Do you provide mailing for non-profit organizations?
Yes. We can use our indicia or yours as a ghost depending on the post office location where your mailing permit has been registered.
Some of my direct mail pieces came back "undeliverable." What happened?
The most common reason First-Class Mail® gets returned is what the U.S. Postal Service refers to as "Addressee not at address – unknown, moved, or deceased." First-Class Mail® comes with free forwarding and return, so the undeliverable pieces are then returned to sender.
According to the Postal Service, only 50% of residents who move complete a National Change of Address (NCOA) form. This means the list provider can perform every possible measure of list maintenance and still have a percentage of undeliverable addresses.
Both the mailing list data we provide and customer uploaded lists go through a multi-stage address validation process to improve deliverability.
- Addresses are standardized according to USPS standards, correcting any misspelled street names and ensuring correct abbreviations are used.
- Addresses are matched to a list of actual deliverable addresses and non-matches are eliminated. The previous two steps are also referred to as CASS/DPV processing.
- Addresses are matched against the NCOA database to update addresses for those recipients that have completed the USPS change of address process.
Even with these efforts, a percentage of undeliverable First-Class Mail® will occur. A five to ten percent return rate is normal and to be expected.
What is the typical turnaround for mailings?
Most orders are printed and mailed within 2 business days. If you like we can notify you with an email confirmation when your order has been entered into the mail stream at the U.S. Postal Service.
What paper stock is used for the mailings?
All mailings are printed on our premium 100# gloss cover stock and can be UV coated if required.
Can I receive a list of the residents that received my mailing?
Yes. You can request a follow-up report online when you place your original order. Prices are $7 for the first 100 resident names and 3¢ for each resident over 100. The follow-up report will contain the names, addresses and phone numbers (when available) for each recipient of your mailing.
On-demand Printing
What file formats are recommended for On-demand Printing services?
A high-resolution PDF with embedded fonts is best. The PDF may be built in Corel Draw®, Photoshop®, Illustrator®, Acrobat® or Indesign®. The source files of the above applications may also be submitted, however, the files must be packaged for printing with all graphics, fonts and other links if applicable.
Will someone review my order after it has been placed?
We offer soft proofs but if you require a hard proof an additional charge of $15 will apply. We recommend that your uploaded artwork or designs be "print ready." Designs are reviewed for graphics and layout issues as well as missing fonts. During the Review, if we detect any layout defects, low-resolution graphics, missing fonts or other design issues that may lead to poor output; we will contact you and allow you to revise the file before it is printed. We DO NOT check for grammar, spelling or punctuation errors.
Can I request a special fold and/or cut?
Yes, simply type your request into the special instructions section during the order process. Please note additional fees and/or production time may apply. We will contact you with details prior to completing your order.
What is the largest file I can upload for on-demand printing?
Most files 20 MB or less will upload smoothly using a high speed internet connection. If your file is larger than 20 MB or you are experiencing difficulties, you may contact us at (949)833-2333 or go to the “UPLOAD YOUR FILE” in our website to download your file into our FTP site.
Can I pick up my order personally?
Yes. If you prefer to pick up your order we will have it ready.
Can you ship my order?
Yes. We can ship your order within the US or internationally if you so desire.
What shipping options are available?
Next Day, Second Business Day, Ground and Weekend (where available).
Please note: Due to factors beyond our control, Print Three is not responsible for shipping delays once your order is received by the shipper.
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